We have a publication called Graffiti in our library, which we hang in the bathrooms and in elevators. It’s not often that users add their own graffiti to our blurbs about services and events. This one, advertising our chat reference, cracked me up.
Today begins with the typical check email/answer midnight questions/prioritize the To Do list, mixed in with a few IM chats.
We went live with Libraryh3lp last week, and it is SO COOL! We’ve got a widget on our website that looks just like a Meebo Widget.
Libraryh3lp uses the jabber protocol, so you can use any IM aggregator like Trillian, Pidgin, or Adium (I use Adium) to handle the incoming chats. When a chat comes in, the chat window comes up on everyone’s computer who is logged in to the Libraryh3lp. You can even see if someone answers the chat. This is what the window looks like to the librarian.
As you can see from the image, you can also transfer chats to others who are logged into the system. Clicking on the ‘transfer’ link will take you to a webpage that shows who is online and lets you send chats to them. It’s great if, say, the music librarian is online and the question you’ve got is just out of your depth.
And, unlike Meebo, you can easily tell when the user has left the conversation.
I REALLY like Libraryh3lp! I’m impressed with it, how easy it is, and it’s awesome seeing all the chats that come in, not just when you’re logged it. I totally recommed this for ANY library who does chat reference for their communities.
So after I got done with a few ref questions that came in, I had to wander down to the main library. Once of my tasks was to follow up on one of the IM ref questions I got, that I could not handle at my homebase of Sprague. I also had a few other things I needed to take care of, and then a few meetings anyways. I walk in, and the service desk at the main library is SLAMMED. I jump in, start answering questions, checking stuff out, answering phones, and looking for books. I easily killed an hour before my first meeting with my VIPEr chemists, and although I didnt get done what I wanted/needed to get done, I did help out and people were appreciative.
I next attend my web meeting with my VIPEr chemists and we talk about usability testing. We are going to create a survey for registered users to see what they like, dont like, use, wish we had, &c, as well as plan some screen/video/voice capturing of specific tasks at the up coming CAS symposium in Salt Lake in March.
Then, I’ve got my managers meeting, where the director sits down with his direct reports to share any relevant news with us, and for us to share news with each other. It is a quiet, quick meeting, for which I am thankful.
I finish up my day by preparing a ppt for an upcoming guest lecture at UIUC’s Science Reference class, which is next week. The ppt is very simple, as I plan to talk most of the time, but will at least outline my major day to day responsibilities and provide contact info for future follow up, should anyone want to do that.
A busy day, but I didnt get as much done as I had hoped. Ah, well… Tomorrow is another day!